Buying a product
How do I make a Purchase?
Shopping is easy:
Once you have found an item, choose your size and click on the ‘ADD TO SHOPPING BAG’ button on the product page.
Review the items in your shopping bag by clicking the ‘SHOPPING BAG’ link at the top of the page.
Click on ‘PROCEED TO PURCHASE’ to complete your order.
Do I need to set up an account to place an order?
No. You can shop at without creating an account.
However, register with us and you’ll be able to enjoy the following benefits
Track your orders and review past purchases
Request a return or exchange directly from your account
Add sold out items and products you love to your Wish List
Preview our new collections and register your interest for your favourite pieces
Is my personal information kept private?
What payment methods does Fashionnable accept?
We accept Visa, Master card, PayPal, and others.
Is it safe to use my credit card online?
All payments are processed through a secure checkout system provide by authorized and recognized third party companies
To which countries Fashionnable ship to?
We ship worldwide
How long does delivery take and how much will it cost?
Shipping charges and information to your destination will appear on the check out page.
Do you ship to multiple addresses?
No, We are only able to deliver to one address per order. If you would like to send your purchases to multiple addresses, we suggest that you place a separate order for each destination.
Why there are shipping restrictions to some items?
Due to international trading and shipping agreements and regulations we are unable to send exotic skins outside of the EU, and orders containing jewelry cannot be dispatched to Russia or China. In addition, some beauty products and items manufactured in China cannot be shipped to certain countries. For more information, please read our Shipping information.
Refund, insurance, taxes & more!
Do I have insurance for my purchases?
Yes, all your purchases are insured against theft and accidental damage whilst in transit to your shipping address. Once your package has been delivered and signed for at your specified address, it is no longer covered. To ensure that your purchases arrive safely and in perfect condition, we require proof of delivery.
How much duties and taxes do I have to pay?
Taxes and duties are calculated according to your shipping destination. The total on the order summary page will then show you a breakdown of the costs.
Most countries are shipped on a DDP (Delivery Duty Paid) basis, which means that all relevant import taxes and duties are included in the final purchase price.
Whereas when a DDU (Delivery Duty Unpaid) destination is selected, the product prices displayed are exclusive of all taxes and duties. So once your order arrives at its destination you will be required to pay all import duties, customs and local sales taxes levied by the country you are shipping to, in order to release your order from customs.
View our shipping information in more detail.
Why are some items are considered as final sale?
Fragrance, nail polish and aerosols cannot be returned or exchanged to due to transport restrictions.
How can I track my order?
Once your order has been dispatched, you will receive an email containing your air waybill number to track your package.
How do I return or exchange an item?
Making a return or exchange is easy. You have 14 days to decide whether to keep your items. To arrange your exchange or return, simply send us an email telling us about the reason and we will guide you in a simple and practical way to do so.
Will I will be refunded the full value of my order?
Your refund will be issued to the original credit card used to place the order, less the shipping costs.
Please note that it can take up to 20 business days for the refund to appear in your account.
Does Fashionnable have seasonal sales?
No, because we sell worldwide we take advantage of the seasons in each country. That makes us to have always a selection of items for all year seasons and sales anytime. Register for email updates to be notified anytime we have sales, price reduction or a new product add to the collection.
How do I buy a gift card?
Decide which amount, 20, 50, 100, Euros or dollars, enter the recipient’s name and email, include a personal message and add the gift card to your shopping bag. You will be notified by email as soon as your printed or virtual gift card has been dispatched
For further assistance placing an order for gift card please contact the Customer Care team by email.